Terms and Conditions

CONDITIONS and TERMS OF USE 033 SERVICES AND 033 WEBSITE

 

CAB SERVICES PROVIDER S.L.

Registered Office C/ Caracas 13-15 Interior Nave 6

Barcelona Mercantile Registry

Volume 44022

Folio 0048

Registration 1

Sheet 444773

VAT ID: B-66116633

The company is considered a mediation company in the contracting of cab services, for the purposes of the provisions of DECRET 314/2016, of November 8, which determines the specific conditions for the contracting and marketing of cab services and the legal regime of the mediation activity.

These Conditions of Use ("conditions") establish the rules that regulate the use by the passenger ("User") of the services contained in www.radiotaxi033.com ("WEB 033"), property of TAXI SERVICES PROVIDER S.L. ("Company").

For your convenience we have a translated version in different languages, but this version (in Spanish language) is the only legally binding one.

Any communication related to the service you have requested should be sent to the following e-mail address: atencionalcliente@radiotaxi033.com

We are available to customers through the following means of contact:

Cab Request Phone Number - Taxi Service: +34 933 033 033

Phone Address and Administration M-F from 9 a.m. to 2 p.m. (working days): +34 93 202 088 00

If you do not understand any of the conditions set out in the document, please contact our customer service before signing this contract, so that we can inform you correctly.

ACCEPTANCE OF GENERAL CONDITIONS

Before being able to access the telephone services as well as those contained in "WEB 033", you must expressly accept these conditions. If you do not accept the "Conditions" you will not be able to access the services contained in "WEB 033".

By formalizing your service request through any of the service request channels available in the "Company", you confirm that you have read, understand and accept these conditions. Furthermore, you confirm that you have the capacity and legal authority to accept these terms and conditions on your own behalf and/or on behalf of your companions. Accordingly, you must notify us of any modification or cancellation on your part.

Acceptance of the "Conditions" will mean that you are legally bound by them. Therefore, PLEASE READ THESE "CONDITIONS" AND TERMS CAREFULLY before accepting them.

WITHDRAWAL

Either you or the "Company" may immediately terminate these "Conditions" and the services contained in "WEB 033" without giving any reason.

The "Company" may modify the present "Conditions" when it considers it appropriate. The modifications will be effective after their publication in the web page of the "Company" and will be understood as accepted by the "User", with the first use of the services of the "Company" through any of its channels, either by telephone or those contained in the "WEB 033" and "APP eltaxi", he/she will understand that he/she has given his/her consent.

By formalizing your reservation, you confirm that you have read, understand and accept these conditions, you confirm that you have the capacity and legal authority to accept these general conditions on your own behalf and/or on behalf of your companions. Consequently, you are responsible for making the appropriate payments, you must notify us of any changes or cancellations, and you must, upon receipt of the booking confirmation, inform the other travelers.

PROVISION OF TELEPHONE SERVICE - CALL CENTER

The "Company" has a telephone service through several intermediary telephone numbers to put the "User" in contact with the "Provider" Taxi Driver, the management of immediate services and pre-bookings 365/24 (with modification, cancellation, adaptation of the service) connected directly through operating stations with a plurality of cab drivers, so that the "User" can connect as quickly as possible with the cab driver who can perform the transport.

SERVICES INCLUDED IN THE "WEB 033

In order to make use of the "WEB 033" services, the "User" must register by providing data relating to his/her identification. The data must be true, truthful and belong to the "User". Only adults or minors with authorization from their legal guardian may register.

Upon registration, the "User" will have access to the non-transferable use of "WEB 033" free of charge, by means of which he/she may request a cab. WEB 033" will contact the nearest cab driver to whom the "User's" location will be provided. If the cab driver accepts the request, the "User's" identification data will be sent to him/her. Once the service has been accepted by the cab driver, any anomaly that may occur (delays, non-appearance, etc.) will be the sole responsibility of the latter.

WEB 033" provides exclusively and free of charge an intermediary service between the "User" and the cab driver. Therefore, this exclusive service does not include any other service, and in particular: (i) internet connections (ii) contracting and payment of the transport service (iii) passenger transport contract between the cab driver and the "User" (iv). For the purpose of a claim, the "User" will be provided with the cab driver's data in order to be able to make the pertinent claim to the latter.

PROVISION OF THE SERVICE

WEB 033" is connected directly or through operating stations with a number of cab drivers, so that the "User" can connect as quickly as possible with the cab driver who can carry out the transport.

The mediation activity is limited to putting the "User" in contact with the cab driver and therefore does not contract any transportation service on its own. Therefore, the "User" is not guaranteed that cabs will be available at all times to perform the requested service. Although "WEB 033" is expected to be in permanent operation, the "Company" does not guarantee the "User" that availability will be uninterrupted.

The company has a "User" service department in its offices to answer any questions that the user may have or, alternatively, a customer service mail at the following e-mail address: atencionalcliente@radiotaxi033.com

MINIMUM PRICES TAXI SERVICES - CALL CENTER / TAXIWEB BROADCASTING SERVICE - Services Menu (2023)

  • Conventional Taxi Service: Minimum amount of 10 €, cabs can arrive at the pick-up zone for a maximum of 4.5 €.
  • Premium Taxi Service: From 20 € minimum service with pick-up origin in Barcelona onwards. These amounts may vary depending on the municipality of collection of the AMB and the hourly rate (night or holidays). The minimum amount is previously offered by the Operator or Taxiweb System to the user who, accepting the confirmation of the service, accepts the minimum price conditions offered by the issuer. Cabs can arrive at the pick-up zone for a maximum of 4.5 €.
  • Adapted Taxi Service: From 20 € the minimum service with origin of collection in Barcelona onwards. These amounts may vary depending on the municipality of collection of the AMB and the hourly rate (night or holidays). The minimum amount is previously offered by the Operator or Taxiweb System to the user who, accepting the confirmation of the service, accepts the minimum price conditions offered by the issuer. Cabs can arrive at the pick-up zone for a maximum of 4.5 €.
  • Trusted Taxi Service: Taxi arranged at least 1 day in advance (working day) through Trusted Taxi Driver code, Minimum amount of 15 €. The minimum amount is previously offered by the Operator or Taxiweb System to the user who, accepting the confirmation of the service, accepts the minimum price conditions offered by the issuer. Cabs can arrive at the pick-up zone for a maximum of 4.5 €.
  • Parcel Service: Minimum amount of € 7.5, cabs can arrive at the maximum by dialing the pick-up area, a maximum of € 4.5 with an extra of € 4.30. The minimum amount will be offered by the Operator.
  • Cost of abandonment of service o cancellation by the "User when the service is being dispatched (cab on the way):
    • Conventional Taxi: applies minimum issuer: 10 €.
    • Cab de Confianza: applies minimum issuer: 16 €.
    • Premium Taxi: applies minimum issuer: 22 €.

IMPORTANT: The "User" may receive after our assessment an SMS, email or call to pay the minimum cab service. Failure to pay this amount will result in the cancellation of any of our services to the "User", exercising our right of admission to the cab service in future requests. For any doubt, query, or resolution you can write to atencionalcliente@radiotaxi033.com or fill out the following form(go to fill)

All cab drivers apply AMB fares during the trip through taximeter: https://taxi.amb.cat/s/es/usuari/tarifes.html

MINIMUM PRICES SERVICE APP :

  • Taxi-meter price service: The above-mentioned prices apply.
  • Service at a fixed price: Predefined price, it is mandatory to enter Origin and Destination for the calculation. It includes 5 minutes waiting time at the pick up point. It does not allow intermediate stops or changes of origin/destination, parcels or services with pets. Minimum service fee 8€. The prices set by AMB apply (see section Closed Price in https://taxi.amb.cat/s/es/usuari/tarifes.html) and only for the service mode "Conventional Taxi". If you want to know the fixed price of the station, please contact +34 933 037 037 by phone or via whatsapp.
  • Cost of abandonment of the service or cancellation when the service is being dispatched (cab on the way) by the user: 8 €.

IMPORTANT: The "User" may receive after our assessment an SMS, email or call to pay the minimum cab service. Failure to pay this amount will result in the cancellation of any of our services to the "User", exercising our right of admission to the cab service in future requests. For any doubt, query, or resolution you can write to atencionalcliente@radiotaxi033.com or fill out the following form(go to fill)

SERVICE CANCELLATIONS

If the "User" decides to cancel a service after it has been accepted by the cab driver, the latter may act in accordance with the legislation in force regarding the cancellation of reservations.

AUTOMATIC SERVICE CANCELLATION

The system can automatically cancel any type of service requested through any request channel when there are no cabs in the area willing to perform the service, whether it is an immediate service or a pre-reservation. The communication is made by phone call to the number provided, after a maximum of 15 minutes of the requested time or time set in a pre-booking. You can contact +34 933 033 033 in case of any doubt to check the status of your request or to resubmit your request if you wish.

RESPONSIBILITIES

The "Company" shall only be liable for damages caused by the installation of "WEB 033" on the "User's" device, except for those resulting from acts of God or force majeure. It shall not be liable for the loss of the "User's" data, which, in any case, may be caused by the operation of the application, inasmuch as it is the "User's" obligation to make the corresponding backup copy.

The "Company", to the extent of its possibilities and with due diligence, will try that the cab drivers who have accepted the service requested by the "User", respect the rights of the "Users" and that they comply with the obligations imposed on them. To this end, the "User", in the event of any infringement by the cab driver, may request the "Company" to provide him/her with the necessary information to ensure that they respect the rights that this title recognizes to consumers and users and that they comply with the obligations imposed on them.

As mediator, the "Company" shall not incur any liability for the fact that the selected cab driver does not provide all or part of the mediated service or does so with delay or does not show up for the provision of cab transport service, whether it has been requested by any of the available channels (Phone, WEB-Forms, TaxiPC, TaxiWeb, or APP Eltaxi).

The improper use of "WEB 033" by third parties using the "User" application shall not be the responsibility of the "Company".

RIGHT OF ADMISSION

The Provider (Taxi Driver) shall have the right to refuse to transport any person who is under the influence of alcohol or drugs.

Neither we nor any of our Suppliers accept any responsibility for any additional expenses incurred by the "USER" as a result of such conduct.

The consumption of alcohol and narcotic substances is strictly prohibited in the vehicles. Smoking is not allowed inside the vehicles.

INTELLECTUAL PROPERTY

All contents such as texts, assemblies, 033 brand, graphics, images, brand, subdomains and software used in the "WEB 033" website are the exclusive property of the "Company", and the "User" is prohibited from any copy, modification or alteration thereof, including access, use or storage of personal data that may be accessed through the application.

APPLICABLE LAW AND COMPETENT JURISDICTION

TAXI SERVICES PROVIDER, SL.L. is not a member of the European Commission's voluntary dispute resolution process.

These General Terms and Conditions, as well as any relationship between the "Company" and the "User" shall be governed by Spanish law. For any litigious matter derived from the existence, content and/or interpretation of these General Terms and Conditions or any relationship between the "Company" and the "User", both parties submit to the jurisdiction of the Courts of the city of Barcelona.

The "Company" reserves the right to make changes at any time to its Web site, as well as to these General Terms and Conditions.